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Market Surveillance Analyst


About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business, with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology.

You will report to the Market Surveillance Manager in South Africa, and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team.

Knowledge you are required to have and apply:

  • Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the Market Surveillance policy framework and overall Risk Management and Compliance Programme (“RMCP”).
  • Vetting your own work and delivery, communicating progress and escalating blockers to the team
  • Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
  • Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
  • Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.

Investigate, Analyse & Execute:

  • Independently escalate a series of alerts into a full scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
  • Analyse transactions, identifying suspicious patterns, and distinguishing between legitimate and suspicious activities using data analysis techniques
  • Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate outcome

Technological Expertise:

  • Independently uses problem solving methodologies between internal and external tools to conduct an investigative analysis on trading activity
  • Understand, tune and report on trade surveillance rules and thresholds
  • Understand market dynamics and root causes of changes affected by the functional area and how they impact internal and external tools
  • Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear and accurate reports based on work performed and to contribute to key risk indicators applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
  • Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
  • Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

  • A relevant university degree from a recognised tertiary institution;
  • At least 3 years experience in a financial markets related role within a trading or compliance environment;
  • Ability to adapt within a fast-paced environment;
  • Strong analytical, detail oriented mindset;
  • Ability to conduct a quantitative analysis from varied information sources to investigate complex financial transactions;
  • If not a South African citizen, an existing, valid permit to work in South Africa;
  • A can do, get things done attitude with outstanding problem solving skills and the ability to conceptualise new ideas;
  • Friendly, articulate, sound interpersonal skills and driven to succeed;
  • Excellent English communication and writing skills;
  • Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

  • An SAIFM certification or other relevant certification such as an RPE specialisation in the SA Financial Market;
  • A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
  • Have a track record of working in Fintech or Regtech environments;
  • Are familiar with and passionate about cryptocurrencies.

Life at Luno:

  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Plus the option to buy and sell up to 5 days leave
  • Improve body and mind, with excellent private medical insurance
  • Access to Learnably and our additional learning platforms for your personal and professional development
  • 6 months primary care-giver leave
  • Paw-ternity leave for your furry friend
  • Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
  • Free lunch and snacks
  • 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits at Luno

At Luno, we make sure you are supported with our range of benefits. Here’s just some of the benefits we offer:

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Health insurance

With our health insurance you can get support when you need it most, giving you peace of mind.

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Buy and sell your holiday

Work life balance is really important to us here at Luno, and we want to put the flexibility in your hands. That's why we give you the choice to buy and sell up to 5 annual leave days each year.

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Access to Learnerbly

Your growth is incredibly important to us, and to help you continue to develop your skills, we provide every Lunaut with a personal development budget to use on Learnerbly.

Any questions?

Our team is on hand to help you with any questions you may have during the interview process. However, here’s some of the most common questions we get:

A typical process will take approximately four weeks to complete from application to offer. Depending on the nature of the role, or the process required to fill it, the duration could be longer or shorter.

Luno works on a remote but reachable model. To learn more about this, please take a look at our page about remote but reachable.

To prepare for your interview, we suggest reviewing our Moontality values. At Luno we apply these principles daily. During your interview process, you will be assessed not only on your skill alignment for the role, but also your behavioural alignment to Luno’s Moontality.

Luno welcomes and considers applications from candidates who have a right to work within the country they are applying to. At the moment, Luno does however not sponsor visas. Any employment offer made by Luno is contingent upon you maintaining the right to work in the country. Please let us know if your immigration status changes after you have submitted your application.

Unfortunately this is not something we currently offer.

We do undertake pre-employment checks, these will vary from country to country.

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