Customer Success

Join a team connecting Luno with its customers

a man and woman sitting on a couch and holding coffee cups

Helping customers get the most out of Luno

We’re the team connecting directly with Luno’s customers, empowering them to explore the world of crypto with confidence. We help them use and understand our product, setting them up for success. We work together, act decisively and move fast to give our customers the best possible experience of Luno.

“What I like most about Luno is definitely the people. We are lucky enough to be surrounded by an amazing group of individuals who have the same vision, are highly skilled and are so willing to help in any and every situation. I have direct access to a good support structure and am part of a team that works hard but also makes sure that a laugh is available at a moment's notice. Customer Success proves that good vibes produce good results. Within Customer Success, Lunauts are offered a wide variety of opportunities for career advancement as well as the necessary platforms and support to facilitate this.”

“Luno is a place where bright and creative minds collaborate on a daily basis to achieve our mission. Starting at Luno was a great experience, from the onboarding, wealth of knowledge sharing and approachable culture. One of my biggest achievements was building a cross-functional, sustainable delivery team that empowered Luno to support our customers globally. The ability to think big, have fun and work with talented teams truly sets Luno apart. My team contributes to Luno’s mission by harnessing our strategy allowing us to empower our mission to put the power of crypto in everyone's hands.”

Remote but reachable

The world’s changing, and how we work is too. Work no longer has to be confined to an office. At Luno, we trust everyone to make decisions on where and how they work to help them grow, succeed and deliver. Because we know you can make a meaningful, positive impact when work works for you.

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Benefits at Luno

At Luno, we make sure you are supported with our range of benefits. Here’s just some of the benefits we offer:

Health insurance

With our health insurance you can get support when you need it most, giving you peace of mind.

Buy and sell your holiday

Work life balance is really important to us here at Luno, and we want to put the flexibility in your hands. That's why we give you the choice to buy and sell up to 5 annual leave days each year.

Access to Learnerbly

Your growth is incredibly important to us, and to help you continue to develop your skills, we provide every Lunaut with a personal development budget to use on Learnerbly.

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